Poor customer service

A minor repair that would have taken 6 days as initially indicated, took almost 4 weeks to complete. Very poor customer service. No communication to update you on the progress of your vehicle. You either cannot get through on their landlines or the service manager promises to return calls and very rarely does.

I had to constantly call for updates and each week was a different excuse, Initially, apparently their systems were hacked and they could not issue purchase orders for spares. This was not communicated to me and I discovered this when I called them, expecting my vehicle will be ready for collection.

Then it was the paintwork that was not passing quality control for almost 1 week.

I gave the car in on 20th February 2023 and eventually took delivery 3 weeks later, after constantly calling and complaining. When I fetched my vehicle I was told that the mirror and cover are sold separately which they only seem to have discovered on that day. The mirror cover was eventually fitted on 17th March 2023.

On the 10th March 2023, when I fetched my vehicle I requested a job card and was given a costing estimate, which apparently is the job card. Upon querying this with the service manager as to how he keeps track of the vehicle repairs, his response was that, it was all in his head and at any given time, he knew where each vehicle was.

On the same day we requested to see the Manager and the receptionist called him. We were told to go his office, however when we got there he was on a call and we were left waiting and eventually left. My previous calls to the Manager were rejected and on one instance he sent an sms that he would call me back, which he never did.

From my experience it is obvious that customer care is not the culture of this company. Would definitely not recommend them.