Extremely poor service and oversight

I cannot understand how a simple repair could end up this complicated. My car stood 4 days waiting for a separate approval for the glass because they used another company for this. They didn’t have the courtesy to contact me and let me know or speak to the insurance company which caused me huge inconvenience for the delay. They did not put my licence disk on my car and I was travelling when my vehicle was collected, so only I realised it the next weekend when I got stopped by the police. Luckily, I managed to talk my way out of a fine, and they managed to find my disk which I then had to go and collect, resulting in me being late to work on the Monday. They lost my e-toll tag and never found it and never replaced it. Neither did they have the decency or professionalism to respond to my email when I sent them the details after calling them. This morning it was raining and I realised that my windscreen wipers did not come on automatically. I now must take my vehicle back to them to ask why the rain sensor is not picking up the rain and automatically starting my wipers.

All that was required was a new windscreen and some very minor paint work repairs. For it to take 2 weeks and put me through such inconvenience is totally unacceptable.