bad customer service.

Renew it Umhlanga is extremely difficult to work with as an organization, the whole branch has one person doing service advisory for all the cars they are repairing. they don't provide updates. if you call to ask for an update on your vehicle the ladies at reception at like you are bothering them. The person responsible for doing service advisory is never available take calls and never returns clients calls. i emailed the operations manager with my concerns, s/he also never responded to address them. my assumption is its culture they've developed and are keen on maintaining.