Worst Service I have ever experienced

I had scratches underneath my bumper that i wanted repaired. Initially the insurance wanted to use mobile repair services, i declined and asked for Renew-it to do the repairs as i did not believe they could repair the damage and on account of the car being expensive.

I got a quote from Renew-it Rivonia and received approval from the insurer. I booked the car in for a Monday, being advised it should be about 3 days to a week, as they need to remove the bumper. I was not happy with the week, as this amount of work does not justify this time. I also had to rent a car for the period This is where the issues start.

I have an app on my phone, and got notified that they unlocked my car for the first time on Wednesday afternoon. I phoned them and asked the service consultant assigned to my car to find out what was happening. She advised that it was being worked on, but the car would only be ready the next week Wednesday. I told her to go and speak to the floor manager as this was unacceptable. She promised she would get back to me shortly (This is the first time i spoke to my service consultant). I will refrain from naming the individual.

Two days later (Friday) she phoned me and said the car should be ready on Monday. I was not happy, but i had no choice.

On Saturday, at 12:00, they phoned me that the car would be ready at 13:00 and i can come pick it up. I rushed to get ready and return the car to Avis. They close at 12:00 so i had to use the drop box, which meant i would pay for the car until Monday.

When i checked my car, they only worked on the one side of the bumper (The workmanship was terrible. unpolished, rough and the paint was app**** unevenly), the left side was still damaged. We called the floor manager, who apologised and advise me that they would collect my car from me on Monday and make sure the repairs re done. I arrange for them to pick it up at 9:00 AM.

On Monday, i had to phone them at 10:00, where after they arrived at 11:00. I told them the car needs to be back before 17:00 as i had an appointment. They arrived at 17:30, after i had to phone them at 17:00 (They only left when i phoned them. I ca track the location of my car)

I did not have time to assess the repairs due to me being late, so i only checked when i got home. The right side was left with the initial bad quality repairs. The left side was done even worse. I have not heard from them since and I will never deal with them again.