RM
Ray M

1 reviews | Active since Jun 2021

08 Jun 2021, 09:29

Worst Service Ever

This is the worst experience I received from this company. I dealt with the gentleman called Brendhan, he showed no interest at all in my concerns, he has no idea what customer service. After being told the car was ready for collection, I was horrified and traumatised by how the car looked. The experience was traumatic. We had to leave the car behind to be redone. That was a waste of time and money. Some of the mistakes identified before were still there. The worst of them all, the windscreen was now cracked and he claims to have been cracked when the car was brought in. I would advise anyone NEVER to consider this company and would also advise insurance companies contracted to Renew-it, to seriously look at the relationship they have with this company if they want to keep their clients. If there was a lower score, I would definitely give them the lower score.

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply08 Jun 2021, 10:06
Official
Good morning Ray

Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution. 
 
The Renew-IT Team, always@yourservice.