JvdW
Jackie van der Westhuizen

1 reviews | Active since Nov 2019

12 Nov 2019, 16:35

Worst service at Renew-it Rivonia

Shall we make a list of the bad service delivery I have received from Renew-it Rivonia: 1. A 5 to 10 day repair is still not done after 30 days; 2. Apart from the odd automated sms/email on progress; no other feedback with regards to issues on the vehicles communicated for example that "additionals" were found during the final stages. 3. No return of enquiries or phone calls from service agent or the service manager for days on end; I made so many calls to try and get hold of them the receptionist eventually knew me off by heart; 4. Car promised as being ready only to arrive and it was not finished; 5. Wrong part fitted to the vehicle; 6. Another promise of car that will be ready going undelivered - absolutely no feedback or return of phone calls;

I have not experienced such bad service in a very long time.

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply12 Nov 2019, 16:53
Official
Thank you for your feedback.

We wish to apologize for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).

Kind Regards