Worst Feedback/Response ever

After a minor accident on 19 March 2018, my vehicle was taken to Renew-It Rivonia. For the first 2 weeks we received messages, mails and phone calls updating the process of the repairing. Then all responses just stopped. And then came the excuses about waiting on parts, which then was wrong, and the paint was defected etc. After several phone calls in which we were promised that we would be called back, nothing happened. No response from anyone at the company after leaving messages. As today is already 5 May 2018 almost 2 months after the minor repair work, I was informed that the car would probably be ready on Monday 8 May 2018. I really hope that this will not be an empty promise again. This is really is really not the best service we have ever received for something like this.

I hope that this would motivate the staff to improve their feedback/ response s****s.

Thank you Jeane