Worst customer service in SA

Renew-it Rivonia's Rating on Hello Peter is very misleading.

The customer service agent and Manager do not care about their customers at all. Our vehicle was sent there by our insurance, at first, all seemed well. When we collected our vehicle there was a massive mark on the rear right door. They bumped our car in the workshop and tried to cover it up.

As we already returned our rental vehicle and needed our vehicle it was arranged that they would collect our vehicle on the 2nd of November. They promised same-day delivery and if it was to take longer they would provide us with a vehicle.

On the 2nd they only collected the vehicle at 12:30. On Wednesday late afternoon, I was still promised the vehicle would be returned that afternoon.

But still, no vehicle was supp**** from their side.

When I contacted the customer service agent on Thursday I got an out-of-office reply. I phoned the reception and left a message for the Manager to get back to me. Reception thought it very funny that we had to struggle to get any information out of them eventually got hold of the manager at around 16:20. very nonchalant attitude but did admit that his workshop damaged our vehicle. still, no vehicle was supp****, and did not care that we had to get by with one vehicle after his workshop's fault.

On Friday I had to phone nearly 20 times. I was mostly ignored. I then phoned their head office, after about 3 back and forth calls the lady from head office could finally give me an eta. And the vehicle was returned at 17:45

If you want bad customer service and a manager only chasing money and does not care about his customers this is the place to have your vehicle repaired.

Manager - Brendan Randal Customer Sercice agent - Harriet Martin