Worst customer service ever!

I think 1 star is even too much for this company. I have had a ongoing claim now for 2 years already. My car was never fixed properly and till today I am still waiting for my car to be completed. I called to hear a new manager would attend to my query. It seems Americo is "too busy" to either take my calls, return my calls or reply to my emails. Each time I call I am told he is "on the platform" or tending to a customer. I called each day multiple times for a week now without getting a reply from him once. Yet Renew it was very eager to take the insurance payout. My car's boot has not been working properly for 2 years now, with excuses each time you call them! I can't believe insurance companies trust them with servicing their customers!