NC
NASTASSIA C
1 reviews | Active since Nov 2023
23 Nov 2023, 07:56
WORST CUSTOMER SERVICE
I experienced the poorest service at Renew it Rivonia. Mohammed displayed extreme unprofessionalism, and despite making 21 phone calls, I still did not receive a quotation. The receptionist refused to connect me with a manager, and Mohammed did not bother to return my call.
Helpful (0)
Replies (2)0
Replies (2)
Renew-it Rivonia's replyOfficial
23 Nov 2023, 15:56Good day Nastassia,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and i followed up with Mohammed and he advised that they have sent though the quotation to you and the reason for the delays was because of the issue with the hailstorm, which caused a lot of quotation backlog.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply23 Nov 2023, 15:56
Official
Good day Nastassia,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and i followed up with Mohammed and he advised that they have sent though the quotation to you and the reason for the delays was because of the issue with the hailstorm, which caused a lot of quotation backlog.
The Renew-it Team, always@yourservice
Renew-it Rivonia's replyOfficial
23 Nov 2023, 15:56Good day Nastassia,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and i followed up with Mohammed and he advised that they have sent though the quotation to you and the reason for the delays was because of the issue with the hailstorm, which caused a lot of quotation backlog.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply23 Nov 2023, 15:56
Official
Good day Nastassia,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and i followed up with Mohammed and he advised that they have sent though the quotation to you and the reason for the delays was because of the issue with the hailstorm, which caused a lot of quotation backlog.
The Renew-it Team, always@yourservice