Worst Customer Service

By far the worst service experienced at a autobody shop. Totally dissatisfied with how the handling of my vehicle repairs at Renew-It Rivonia was done. On 8 November 2023, I entrusted my vehicle to Renew-It Rivonia in Midrand, Gauteng, for repairs to the front bumper, right side fender, and the back left passenger door. The claim was approved by insurance. They accessed my car and saw the damages. During the period my vehicle was under your care, a hailstorm on 13 November 2023 caused significant damage to my vehicle, affecting every panel. Despite the initial repairs being scheduled and approved, I was informed that the additional hail damage could only be addressed in 2024 due to a backlog caused by similar incidents involving around 100 vehicles. To add to this frustration, during my recent visit to collect the vehicle on 22 November 2023, I discovered that the previously approved repairs to the front bumper and front right fender had not been completed. Renew-It representatives, Shaylee and a workshop manager, claimed that these repairs were not authorized by my insurer. No prior communication regarding this discrepancy was conveyed to me, which was astonishing and concerning. For the past week since last Wednesday 15th Nov 2023 I have called your dealership and asked to please speak to a manager...each time Shayley calls me back stating she got a message to call me. I did not call to speak to Shayley, I called to speak to a MANAGER! It's the 23rd Nov, I called and asked to speak to a manager and Shayley called me back after. Now this can sum up the type of service I have been getting at Rivonia.

This mishandling of the situation has caused immense inconvenience. Renew-It assessed the car on arrival and has a professional obligation to alert the customer that not all damages were approved to be repaired. No one communicated this with me just assuming my insurance would need to do their job and communicate this. Lack of responsibility is sloppy.

This morning I called again to speak to a manager and still waiting for a manager to call me back!