XM
Xoliswa M
1 reviews | Active since Mar 2021
24 May 2022, 10:25
When will I have my car back??
If I could give it zero stars I would, they started working on the vhl from March, till this day they keep on moving the date for them to return the car back, they have had our car for 2 months full. It's been story after story.. I wouldn't even recommend it to anyone.... Appalling service 🤮🤮
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Replies (3)0
Replies (3)
Renew-it Rivonia's replyOfficial
24 May 2022, 10:44 Good afternoon Xoliswa Mpotolo
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication, poor services received, delays in repairs, and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication, poor services received, delays in repairs, and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply24 May 2022, 10:44
Official
Good afternoon Xoliswa Mpotolo
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication, poor services received, delays in repairs, and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication, poor services received, delays in repairs, and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
XM
Xoliswa M's updateReviewer Update
24 May 2022, 12:14Thank you, they have been in contact and I will be fetching the vhl today.... Disappointing that one has to throw their toys out of the cot before getting proper service but also glad to be getting the car back...
XM
Xoliswa M's update24 May 2022, 12:14
Reviewer Update
Thank you, they have been in contact and I will be fetching the vhl today.... Disappointing that one has to throw their toys out of the cot before getting proper service but also glad to be getting the car back...
Renew-it Rivonia's replyOfficial
24 May 2022, 14:31Good day
As part of the Management of the Customer service of Renew-it Group, I would like to apologize once again for the poor services received, delays in repairs, and the inconvenience caused.
I have addressed the issue of the service with the Branch as this is not the kind of service that we would pride ourselves on.
Kindest regards
Sheron Thoka
As part of the Management of the Customer service of Renew-it Group, I would like to apologize once again for the poor services received, delays in repairs, and the inconvenience caused.
I have addressed the issue of the service with the Branch as this is not the kind of service that we would pride ourselves on.
Kindest regards
Sheron Thoka
Renew-it Rivonia's reply24 May 2022, 14:31
Official
Good day
As part of the Management of the Customer service of Renew-it Group, I would like to apologize once again for the poor services received, delays in repairs, and the inconvenience caused.
I have addressed the issue of the service with the Branch as this is not the kind of service that we would pride ourselves on.
Kindest regards
Sheron Thoka
As part of the Management of the Customer service of Renew-it Group, I would like to apologize once again for the poor services received, delays in repairs, and the inconvenience caused.
I have addressed the issue of the service with the Branch as this is not the kind of service that we would pride ourselves on.
Kindest regards
Sheron Thoka