When Management Lie and make empty promises. Who knows what else they lie about.

The worst customer experience I have ever received.

Not only do they have no concept of how to speak to and deal with a customer, they tell one lie after another and believe this to be OK. My car had a minor crash and was towed to Renew-it Rivona. This is over a month ago. 1. No contact to say that they have the vehicle. I call my insurer, and they feign surprise that no-one has contacted me, but someone will DEFINITELY call be before the end of business day. NO phone call 2. 3 weeks later I call my insurer and say - hey guys, I think my car has been kidnapped... I have no idea where it is, what they are doing and what the progress is. Wonderful help from Auto and General, they patch me through to their supplier. Same thing. Renew-it Service Manager tell one lie after another, and promises that their Management will contact me (of course, but End of Business). 3 days later, lots of phone calls, their phones do not work and cut out etc. But a promise that they will deliver the vehicle the following day. 3. We wait. We wait. We wait. NO delivery. 4. One week later. Lies, Repeat, more lies. Why on earth would anyone keep on saying, we could not get hold of you, but we tried... just own up! My insurer tries to mediate, but by now I am fuming!!!! 5. Friday last week. They will deliver. O,but we must pay the access first before the car leaves their yard. Keep in mind that I still do not know what they have actually done on the car, and what the quality of the work is.

Would you pay?

Today. We will now drive the 95kms to their yard and inspect the work done. Let us hope that the work is better than the service.

NEVER will I take a vehicle to this place given any sort of choice. As a customer, I work hard to earn my money. I will spend it where I am respected, a company shows integrity and where good service is not an alien concept.

I hope all those in my network read this story and know that Renew-It repair centre is NOT A PLACE TO ENTRUST YOUR VEHICLE TO. Who knows what else they lie about.