What quality???
Just poor... wow. So my vehicle was delayed for more than a week due to a mechanic forgetting to unblock the engine air-intake after they replaced the radiator.
These guys had auto-electrians look at it, Toyota came in and ran diagnostics and found nothing, they bled the engine, checked fuses, you name it... they were dumbfounded! Ultimately they towed the car, that wouldn't start, to the Toyota dealership in Revonia to take off the intercooler before the manufacturer found the fault for why the car did not start. I suppose everyone makes mistakes and I get this, but wow...the air-intake was blocked off, now I am seriously worried! Do these guys know what they are doing?
Then you arrange for the delivery for the car, a week and a day late. I confirmed, at 2pm, that the delivery is on for 4pm to ensure that I am on time for the delivery. You would think after this cataclysmic mess with the air-intake that they would step-up. Oooo noooo, after a 2 hour wait and phonecalls asking to speak to the 'director' AGAIN you find out that they are yet to leave the shop, the car is still there!!!! At this point I am boiling...I must have asked 12 times to speak to the Director, no response! This is shocking! My car finally arrived with spray nozzles for the lights not working. Bumber and fenders not alligning, the brand new fender replaced had a bump in it etc... I have no words!!! How does Discovery Insure use such a service provider!!!
**** service, rookie mistakes, poor communication and overall not what I expected from a panel shop in Revonia!
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
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Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
