Volvo V40

The service was a bit slow in the beginning but that’s due to my insurance failing to authorise repairs efficiently. The communication was a bit broken in the beginning as the lady handling my claim wasn’t aware that the car assessment had already been completed in Dec 2021 when she called me in the beginning of Jan 2022.

I must say they did take time to repair my car, I guess that’s because there are a lot of vehicles in the workshop that need to be repaired. I was told that parts of my car have been ordered and they would arrive on a certain date. Of which most of them did but there was a backlog of some parts which was kind of frustrating as they had to order these parts from overseas. One item was said to be delivered on a Friday but instead arrived the next Friday. I had to take my courtesy car back and I let the team at Renew-it aware of this and they promised to prioritise my car to be ready Monday afternoon which it was ready for collection. They are really understanding provided that the car has followed all the steps of the repair process.

I can’t really blame them much other than the shortage of parts. Their work is clean and my car looks as good as new. I’m happy so far. I can’t complain right now. I should be back to review again if anything changes or comes up. Also a nice touch that you get warranties for the work they have done on my car. Incident occurred 16 December 2021 and I received my car today, 7 March 2022. The lady who assisted me commended me for having the patience to let them work and not expect things to be done over a few days. Reason behind my patience is that I would like to drive my car knowing that it was given the TLC it deserves as I drive it everyday and I would love to live and not drive around with a faulty car.