JM
Jabu M
1 reviews | Active since Sept 2014
20 Apr 2021, 15:00
very poor service
Renew-it Rivonia, got final approval and received all the parts on the 29th of March 2021. Today I was called by renew-it Rivonia told me that the car is still on panel beating stage, like over four weeks now. Last week they made commitment that the car will be ready by friday the 23rd april 2021, now they changed. like i am not being prioritized at all, maybe is because is it this because i am just an ordinary person not some rich high class person, thats why my car is being dragged for 2 months
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Replies (2)
Renew-it Rivonia's replyOfficial
20 Apr 2021, 15:59Good day Jabu
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Renew-it Rivonia's reply20 Apr 2021, 15:59
Official
Good day Jabu
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
JM
Jabu M's updateReviewer Update
30 Apr 2021, 12:14This is what I am experiencing...its been 2 months now, i still dont have my car and my car is still on the painting bay but its not painted full body.
I have sent this email below, today at 12:07pm
I have sent this email below, today at 12:07pm
Good Day PMD and Renew-IT,
In this email I have included parties I have been having conversation with in this process and I expect to receive a call from accountable and responsible senior managers as i cannot be dealing with this no more.
This is the last email to clarify that I will never call or email both parties as I am not being taken seriously here.
To be honest I am not happy with Renew-IT and PMD about the whole process because I am being taken for useless piece of **** because I am less valued black dude and, and pity part is that I have to always nod and smile when I am being told crab stories about my car from both parties, i.e. PMD and Renew-IT.
Renew-it now failed to fulfil their commitments of completing my car for the 2nd times now, and you 'all expect me to be happy about it, just because I am just useless client who is just fooled all the time with less value.
names hidden (PMD) , and names hidden (renew-IT) both called me last week and again this week , confirming that will be 100% ready this Friday, the 30th April 2021, since they missed last week's 23rd April commitment, surprisingly, today I am receiving a shock news, "your car is still in a painting bay", it's obvious I am being taken as a useless fool here and i am being played hide and seek games here.
Whereas I am doing all I can to ensure that I don't miss payments or whatever is required from my end to ensure that my policy is up-to-date.
Worse part, the car got only damaged on the left-hand side, and the car is not even painted full body but it's still in the painting bay, what's taking it long? Now the car has been with Renew-IT for like the whole full 2 months and it's not even 95% done. Is this car being prioritized, obvious the answer is NO, because if it was, it would have been long time ago done.
I am so disappointed with Renew-It because I thought you are highly professional one of the highly recommended panel beaters in South Africa also disappointed with PMD, so useless they can't even do **** about this, all you say "we are sorry sir, we will call panel beater and we will get back to you".
I AM SICK AND TIRED OF THE TREATMENT THAT I AM GETTING HERE BECAUSE NOTHING IS BEEN PRIORITIZED HERE AND I AM EMOTIONALLY AND MENTALLY DRAINED, TIRED AND SUFFERING BECAUSE OF PMD AND RENEW-IT ABOUT THE WHOLE.
I ASSURE YOU, YOU BOTH ARE GOING TO BE RELIABLE FOR PAYING EXCESS OF THAT CAR AS SOON AS THAT IS COMPLETED. JUST TAKE YOUR TIME AND COMPLETE ALL THE CARS THAT VALUED THAN MINE, I DON’T CARE NOMORE WHEN THE CAR WILL BE COMPLITED, I HAVE MISSED MANY TRIPS AND APPOINTMENTS, SO I JUST CANNOT TAKE THIS NOMORE.
JM
Jabu M's update30 Apr 2021, 12:14
Reviewer Update
This is what I am experiencing...its been 2 months now, i still dont have my car and my car is still on the painting bay but its not painted full body.
I have sent this email below, today at 12:07pm
I have sent this email below, today at 12:07pm
Good Day PMD and Renew-IT,
In this email I have included parties I have been having conversation with in this process and I expect to receive a call from accountable and responsible senior managers as i cannot be dealing with this no more.
This is the last email to clarify that I will never call or email both parties as I am not being taken seriously here.
To be honest I am not happy with Renew-IT and PMD about the whole process because I am being taken for useless piece of **** because I am less valued black dude and, and pity part is that I have to always nod and smile when I am being told crab stories about my car from both parties, i.e. PMD and Renew-IT.
Renew-it now failed to fulfil their commitments of completing my car for the 2nd times now, and you 'all expect me to be happy about it, just because I am just useless client who is just fooled all the time with less value.
names hidden (PMD) , and names hidden (renew-IT) both called me last week and again this week , confirming that will be 100% ready this Friday, the 30th April 2021, since they missed last week's 23rd April commitment, surprisingly, today I am receiving a shock news, "your car is still in a painting bay", it's obvious I am being taken as a useless fool here and i am being played hide and seek games here.
Whereas I am doing all I can to ensure that I don't miss payments or whatever is required from my end to ensure that my policy is up-to-date.
Worse part, the car got only damaged on the left-hand side, and the car is not even painted full body but it's still in the painting bay, what's taking it long? Now the car has been with Renew-IT for like the whole full 2 months and it's not even 95% done. Is this car being prioritized, obvious the answer is NO, because if it was, it would have been long time ago done.
I am so disappointed with Renew-It because I thought you are highly professional one of the highly recommended panel beaters in South Africa also disappointed with PMD, so useless they can't even do **** about this, all you say "we are sorry sir, we will call panel beater and we will get back to you".
I AM SICK AND TIRED OF THE TREATMENT THAT I AM GETTING HERE BECAUSE NOTHING IS BEEN PRIORITIZED HERE AND I AM EMOTIONALLY AND MENTALLY DRAINED, TIRED AND SUFFERING BECAUSE OF PMD AND RENEW-IT ABOUT THE WHOLE.
I ASSURE YOU, YOU BOTH ARE GOING TO BE RELIABLE FOR PAYING EXCESS OF THAT CAR AS SOON AS THAT IS COMPLETED. JUST TAKE YOUR TIME AND COMPLETE ALL THE CARS THAT VALUED THAN MINE, I DON’T CARE NOMORE WHEN THE CAR WILL BE COMPLITED, I HAVE MISSED MANY TRIPS AND APPOINTMENTS, SO I JUST CANNOT TAKE THIS NOMORE.