DS
Divesh S
1 reviews | Active since May 2021
22 May 2021, 11:11
Very poor customer service
The customer service is really poor, they have car for 2 weeks now just to replace a bumper. I cannot get hold of the service consultant Isaac, the other staff just transfer the call to someone who responds "I dont know when you car will be ready for collection". It is impossible to get the manager there. I will strongly urge you to avoid this branch as far as possible. They really dont care how much they inconveience thier customers.
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Renew-it Rivonia's replyOfficial
24 May 2021, 16:42Good day Divesh
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Renew-it Rivonia's reply24 May 2021, 16:42
Official
Good day Divesh
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.