Very poor customer service!!!

I am having the worst experience ever with this panel beater!

There is no communication, when I call I am put on hold for close to an hour and then my call dropped. The lack of honesty from the consultant who is helping me is disturbing, I hear one story from her and another one from insurance.

My car has been with them for close to three months. Before repairs on the car could commence, there was an almost 3 week wait, as I was told they were waiting for all the parts to arrive before working on the car. More than 2 months later, the repairs are delayed because they ordered the wrong lights and they don't even bother to organise a courtesy car for me.

I spoke to them on a Tuesday and they were waiting for authorisation from insurance on the lights, when I called insurance on Friday, they informed me that they had only received the request for authorisation that Friday.

I have raised my frustration to no avail, no help is forthcoming and my car is just standing in their workshop with no work being done on it. I shudder to think what condition I shall find my car in. I am so sick of their empty apologies and promises!