Urgent Complaint Regarding Renew-it Revonia Service

To whom it may concern,

I'm writing to express my deep dissatisfaction with the service I have received from Renew-it Revonia. Until now, I have refrained from posting any complaints on Hello Peter, but my recent experiences have left me with no choice.

I entrusted Renew-it Revonia with my 2023 model vehicle for headlight replacement and bumper repairs. However, the process has been fraught with delays and complete disregard for the agreed-upon timeline. The car has been with them for 22 days, 15 of which are working days, surpassing the 15 working days stipulated in our contract.

The lack of efficiency is baffling; my vehicle spent eight days in the strip department and another seven days in the waiting department. To add to the frustration, they assembled my vehicle with the incorrect headlight, a mistake that could have been avoided with proper managerial oversight and attention to detail.

Attempts to communicate with managers have been futile and met with excuses, ranging from them being in meetings, dealing with other clients, or simply not being at their desks. Despite numerous requests to speak with a manager via my liaison, my concerns have been ignored, and I have not received a single response.

Moreover, the solution to the headlight issue is within reach, as the correct headlight is available in Johannesburg. However, it seems the company prefers to pass their errors onto their clients, leaving us to deal with the consequences.

My concerns go beyond the poor service; I am genuinely worried about the well-being of my vehicle in their possession. Their lackadaisical attitude towards their clients' property is alarming and disrespectful to the owners.

Furthermore, I am disappointed with my insurance company, Momentum Insure, for their lack of involvement in this ordeal. Despite the issues I have faced, I've not received any assistance or even a single call from them. It's clear that their Service Level Agreement (SLA) isn't being upheld in this instance, and I am extremely dissatisfied with their service as well.

In light of the above, I request that the Head of the Branch contacts me and that Renew-it Rivonia fully comlete the task and hand my vehicle back by tomorrow afternoon, 29 November, no later than 15:00

This is my first complaint on this platform, and I sincerely hope that this will prompt swift and appropriate action to resolve these issues.

Sincerely, Arisna