Unreliable

Firstly, I would like to acknowledge that the repairs on my vehicle were carried out as contracted, and I appreciate the completion of the work in that regard.

However, my journey with RenewIT began in mid-November 2023 when I sought an assessment for hail damage on my vehicle. Regrettably, the experience from that point forward has been disappointing due to various reasons:

Communication with my service consultant, Harriet Martin, was consistently poor and often unclear, leading to misunderstandings and unmet commitments. Initially, a commitment was made to have the car ready by December 14th, 2023, which was not honoured due to paint issues, rendering the vehicle unavailable. This occurred despite my prior notification of an essential work trip to Botswana scheduled for the weekend of December 15th, 2023, resulting in significant personal expenses amounting to R10,000.

Following assurances from Americo on December 14th that the vehicle would be available by January 3rd, 2024, subsequent emails to confirm the pickup time were left unanswered by both Harriet and Americo. Multiple follow-up calls made on December 18th, 19th, and 20th to their offices failed to yield satisfactory progress updates.

Upon contacting their office on January 3rd, 2024, I was informed that the vehicle was not ready and received no definitive timeline for completion, except for a vague indication of the following week (week of January 8th). Initially, no loan vehicle was offered until intervention from the Discovery team, which resulted in a partial-day loan vehicle provision, contingent upon an anticipated Friday (January 5th) vehicle release.

Today, upon finally receiving the vehicle, I was dismayed to find it in a deplorable state, with dirt and several parts missing or improperly assembled. Additionally, several personal items, including an umbrella, a Woolworths shopping bag, sunglasses, a roll of cellophane tape, and a disc holder, were missing from the vehicle.

While I acknowledge that I left these items in the vehicle at my own risk, it is deeply concerning that their staff has not accounted for these belongings. This incident raises serious doubts about the integrity of RenewIT's team and suggests a concerning lack of honesty, as several personal items were evidently taken from the vehicle.

Such actions by their staff undermine trust and reflect poorly on their professionalism and ethics.