Unprofessional, Terrible Experience

Submitted a claim after the accident. Its been 3 months to current, still waiting to get the car back. First approval for the vehicle claim was required then approval for the wheels was required which both were approved. Renew-It eventually got back to me and provided options for the Wheels. I then selected the wheels i wanted and emailed them the wheels i wanted WITH A PICTURE OF THE WHEELS. They then made me wait for the wrong wheels and went ahead and fitted them on the car. A terrible experience. They need to rectify the wheels because i will not pay the shortfall for the wrong wheels.