1 reviews | Active since Oct 2020
Unhappy
I’m not happy with the process they using, my vehicle was taken to their promises on the 05/04/2022 and insurance gave them authorisation on the 12/04/2022. On the same day 12/04/2022 I was phoned advising me about authorisation they got from insurance. On the 13/04/2022 got an sms stated that I can track vehicle progress online and I when I tracked the progress their system says “parts ordering” , even spoke to a lady she advised that parts were ordered. To my surprise when I phoned them today (19/04/2022) and spoke to service consultant Isaac he told me parts were only ordered today morning (19/04/2022). How come the insurance authorised them to go ahead and repair my vehicle on the 12/04/2022 and they only order parts on the 19/04/2022. Their online tracking process is misleading and I’m unhappy and also the staff gave me different information.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for lack of communication ,workmanship , poor services received ,delays in repairs and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with your service advisor Isaac and the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for lack of communication ,workmanship , poor services received ,delays in repairs and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with your service advisor Isaac and the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice