Unacceptable Service, Car still not fixed!

When I received my vehicle I had multiple issues which they did not repaired correctly. I believe my vehicle never went through a quality check as the amount of issues I found was truly unacceptable. The Saturday I arrived I found the following issues on my vehicle :

• The front parking sensors were replaced but not working. • Front parking sensors and emergency tow bar cover was not aligned. • Multiple panels were not aligned correctly(I have pictures of all them). • My engine was making a strange clicking sound that was never there before. • The air-conditioner was making loud bubbling and scratching noises. • My headlights were not aligned. • A piece of plastic was found in the engine bay with a sponge inside of it, this was tucked away in a side panel next to the fan belt, if this was not discovered by me it could have gotten loose and hit my fan belt and cause serious damage. • Multiple scratches were found on newly installed panels. • The lever to open the bonnet does not work unless you open the door as the lever is bumping the door panel and cannot thus open the bonnet.

I was furious when I discovered all these issues as renew-it contacted me on the Thursday informing me my car is ready, this gave them an additional two days to ensure the work was completed before I collected my car on the Saturday. I pointed out all these issues to the analyst who gave me my vehicle keys, the analyst was unable to assist me and asked the workshop and shop managers to assist.

Both managers declined some of my mentioned issues above such as the ticking noise in my engine saying this is how the car should sound and both started having a negative and unprofessional attitude towards me. The managers asked that I leave the vehicle with them while they fix all the above mentioned issues.

When I returned the same day some of the issues were still not resolved. I was once again even more furious as I pointed out all the issues and they still haven’t even manage to resolve everything. The managers asked if they can pick up my vehicle on the Monday which I agreed with a few conditions :

• They contact me to confirm the pick-up address, • They refuel my vehicle as they are now driving my vehicle around costing me money. • They guarantee all the work will be completed and go through a PROPER quality check.

The next Monday no one contacted me, I was willing to wait for renew-it and gave them another day to contact me. I still haven’t received any news the next day(Tuesday). I then contacted the manager Bianca who then blamed an unknown employee saying they should have contacted me, this is once again so unprofessional as it is the managers responsibility as they promised me the car will be fix on Monday.

My car was finally collected on an agreed date and time. When the drivers collected my vehicle I monitor their movement on my tracker unit. I noticed the drivers were speeding with my vehicle(110KM/h in a 60KM/h zone). I confronted the manager who just simply said she will talk to her employees. When I received my vehicle late the same day(7PM at night while I was waiting for it at my office) they once again were driving over the speed limit!

When the drivers dropped off my car I was inspecting my vehicle and once again noticed all my issues are still not resolved and renew-it never refueled my car as promised, worse of all they left my car with 10KM left of fuel while the nearest fuel station is approximately 10KM from my office. I informed the manager about the fuel and she said she will send me a voucher which never happened and I still have the following issues outstanding :

• My air-conditioner is still making strange boiling and scratching noises. • There is still a scratch on my left front door. • My lever to open my bonnet is still not repaired.

I attempted to contact renew-it the following Monday with no answer. A quality follow up analyst contact me the next Wednesday asking if I am happy with the repairs. I complained and mentioned that my car was still not fixed and there is still an outstanding voucher for fuel as promised. The analyst said a manager will contact me to resolve the mentioned issues.

Till today I haven’t heard anything back from renew-it and I am honestly tired of chasing them to resolve the issues they promised to fix(Which I should not have to do as the car should come fixed without any issues).

The biggest issue of all is was always proud of my car and work hard to afford it. Receiving the car back with all the outstanding issues due to bad workmanship start making you hate the car, I now lost the once previous love I had for my vehicle due to people not having pride in their own work they do when fixing someone else car. I have never experienced such unprofessional workmanship in my live and the level of communication and false promises the management team from renew-it Rivonia provided is honestly shocking.