THREE weeks ans still no car

Im HUGELY annoyed and they just don’t seem to care. I think it’s a case of “well what are you going to do”.

THREE weeks and still no car. One excuse after another. Ove 20 emails.

When I realised there is not much I can do to physically speed up the process I asked them if they would pay the difference in an automatic car – it’s the least they can do. I am really battling with the manual car because of my arthritis and I explained that to Kavitha who said she was the manager,and she said she 100% understands because she also has arthritis – I have not heard another word from them.

I still haven’t received a response to my mails.

I have even gone the social media route which doesn’t seem to concern them – probably because they get complaints all the time.

Ive tried to get Discovery to help (they are the insurance company)

What else must I do??