They don't seem to be bothered

After waiting for a prolonged period, I finally got a call from the panel beater to bring my car in. I took it in on 26/09/2019. Asked the guy who assessed it how long would it take, he told me 5 to 7 working days. Precious called me on Tuesday 08/10/2019 to advise that I would getting my car back this week. She advised that it was in the paint department and I should get it this week still. I asked her when exactly, she told she would check that and come back to me. She did not. I called a few times and left messages and still no response from Precious and Bianca who I have now learnt is the service manager.

Today (10/102019) I followed up again and eventually found Precious, I had to REMIND her that she was supposed to come back to me about when can I collect my car. She once again asked to come back to me lunch time. She DID NOT! I called again and after complaining about not getting any joy, I was then transferred to Bianca (Service Manager) and she tells me that I'll only be getting my car NEXT WEE**** That is now 3 weeks!!!

I'm very upset with the treatment and complete disregard. I have had to plan my way around this and now I need to make even further arrangements. I'm a mom to two small boys and not having my car is a terrible inconvenience. They have not even had the decency to let me know, I've had to make calls and follow up numerous times.

This is very bad service, I will NOT be bringing my car here again nor would I recommend these guys to any of my friends and family. My insurance will hear about this!