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Ahmed D

1 reviews | Active since Jul 2011

20 Jun 2018, 14:02

Terrible service & workmanship

I read a few good reviews on Renew it Rivonia so decided to use them for my repair, had terrible service at Sandton in the past but thought this being a smaller branch might be different ....... worst mistake ever.

The car had to go back to them 3 times and its not for a minor thing, major stuff that was spotted instantly, their work was terrible. After fetching the car I had a CV joint & wheel speed sensor issue. Now that insurance approved those additional repairs, it's almost a week and a half and no feedback. When I call I'm promised a call back, which doesnt happen. This was a small job which should have taken them days but is taking weeks.

Dont ever use any Renew it branch

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply20 Jun 2018, 14:28
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

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Ahmed D's update28 Jun 2018, 10:06
Reviewer Update
Your escalations are useless. Im still waiting. Worst part of my experience is that after speaking to the branch manager on the 5th of june & him accompanying me to inspect the damages, promising me on subsequent calls that it was ordered, he blatantly turns around saying he doesnt know anything about it. 3 weeks later, renew it rivonia are still tryign to figure out why my car was sent back to them and are ordering parts