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Eric L

1 reviews | Active since Jul 2011

27 Feb 2024, 11:30

Terrible Service Provider

Not sure how my previous review was removed, it was factual and warning others to no use them again. They didn't inform me on the timelines, or suggest I needed to arrange a hired car, for a small fix on the front of my bumper, the plastic valence was going to take more than 8 weeks roughly and I booked it in January and then only told this today when I arrived, but when I called the day before they confirmed the part was in stock and I was again assured my car would not be booked in for weeks. Seems Renew-it hides reviews that give the actual picture to make their score seem better. If I am wrong, please explain how no mention of the duration my car would be with them was provided from January 12th until I came in today the 27th of February, I do not work at the company and have no idea of their processes, if my car was undrivable I can understand but it is working a needs a small fix, to be told by their employee the part can take 5 days but I suspect 2 weeks is more appropriate and then 6-8 weeks to repair, again told to me by their employee is not accurate or untrue. In order to plan people need guides on the impact, I have zero confirmation of this other than messages to confirm my appointment. Lets see if they have this removed again if so then it show how the operate trying to make it seem they good when they not. This is a legitimate complaint and my previous review was more detailed but removed. If you not worried why have it removed?

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply08 Mar 2024, 17:00
Official
 
Good day Eric

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-It Rivonia and i have included you on the email i have sent out.

They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice 
EL
Eric L's update18 Mar 2024, 15:22
Reviewer Update
Hi, I was not included in the email you said you sent, not sure if the email you use was wrong, but I have not heard back from anyone from Renew-it Rivonia or anyone and this is the only communication I have received. I have in the meantime had the issue resolved and still do not want to make use of any of your so called services. If you did in fact want to contact me it would have been on the day or a couple after the 27th of February. Instead of trying to have posts removed to make your score look better try dealing with the issue and resolving it. I will not change my review and I will not recommend your group to anyone. Not interested in client service or dealing with actual issues. For my experience not professional at all. One reply on a Hello Peter review since the 27th of February is shameful. Nobody has even tried to call and find out what the issue was. But you had time to try remove my posts. I am glad I decided against using you and going ahead and resolving the issue with someone else. Let see if you try remove my reply or respond properly but trying to get in contact via a phone you have my cell you used it to remind me of my appointment so lets see.