Terrible service at Renew-It

I was told to bring my car in on the 14th February 2020, so that work on it would start. Today the 24th February 2020, I went to check on the progress, because Andrea McRae has never, not once ever picked up the phone to call me, and I found out that my car was not even one Rivonia and they weren’t sure were it was, but were going to check their Sandton branch. They said they would call me to update me. And obviously they did no such thing. 10 days later, they have not touched my car at all, whereas they told me to bring it in so they could begin work on it. They honestly have the worst customer service you have come across. I hate discovery insure for telling me to take my car there, when there are so many other competent panelbeaters who are more efficient and able to communicate with clients.