Terrible service

My vehicle was booked at Renewit Rivonia on the 20th of October 2024 to have the passenger door and mirror repaired. I was informed by the assessor that it should not take longer than 7 days to repiar. The vehicle has been there for 30 day and I am still unable to get an answer as when I can recieve my vehicle back. I have called on numerous ocassions and have even been told that my car is waiting for parts, parts that should not even be claimed for like the petrol cap and that took three days to clarify with them. Hiw do you get the ordering if parts wrong and why does it take three days to identify and correct, I have left messages for Management to call me back but unfortunately they never do call back or they are never avialable. I do, however, pitty the receptionist as she has to take the fallout for the lack of responsiveness from the so-called managers. The level of service and lack of communication is appualing.