Tardy service without shame or an appology

Good afternoon. Thank you for your reply however the saga continues. My motor vehicle was delivered 30 mins late on Friday morning, On inspection of the vehicle I noticed a dent and some chipped paint on the opposite side of the vehicle from where the damage was repaired, so much for quality control. Then followed a 2hr saga culminating in Renew It conceding that they caused the damage after viewing the photos they took on delivery. Suddenly after taking a month on a relatively small repair they asked me to bring the vehicle back and promised to have it fixed same day. As my hire car had come to an end after much back and forth they agreed to pick up the tab for a hired car. By now I had wasted 3 hrs of my work time. Needless to say I got a call at 3pm from Veronique to say the car was done but they needed to get it polished could I collect it at 10am on Saturday. I agreed. just after 9am this morning I received a call from Brendhan asking if we could push the collection to 11am. By now I just wanted to get the car fetched so I agreed. I left home at 10.30 to do drive the 30 odd min drive to Rivonia. At 10.55 I received a call from Veronique to say car not ready could I just wait for Brendhan to call me. I refused as I was then 3/4 of the way to collect. I arrived and was asked to wait after a half an hr of being ignored with Veronique in her office directly opposite me. I went to reception to ask when someone would come to talk to me she disappeared for 15 mins and then said Brendhan would come through. Eventually he arrived saying the paint was still tacky and it would be another 45mins. By now I was so irritated that I again retrieved the hired car keys and left at 12.15 I called to get a progress report as I knew that they closed at 1pm. I was told that Brendhan would call be when it was ready, I then had to go back home another wasted 2 hrs of my time , Eventually I was called at 2 pm to say I could come and collect. Again I had to drive the 30 mins to get there. Car was done not the greatest job but I was not going to waste any more of my time. All in al, I wasted a minimum of 6 hrs of my time getting this sorted out at an hourly rate of R300 that is R1800 that I have had to sacrifice as a result of the ****ty service. Not to mention the frustration. It defies logic why Discovery Insure continue to use these clowns