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Velile S

1 reviews | Active since Dec 2010

01 Mar 2022, 09:29

SUB-STANDARD AND UNEXCEPTABLE WORKMASHIP DONE TO MY CAR!

SUB-STANDARD WORK DONE BY Auto and General and renew-it Rivonia. My car has been in for repairs and was told that my car was ready for collection. UPON ARRIVAL IT WAS CLEAR TO ME THAT MY CAR HAS TWO DIFF COLORS WHERE REPAIRS WERE DONE AND A WRONG SIZED REAR BUMPER WAS FITTED IN MY CAR, RESULTING IN UNALLINED AND UNEVEN SURFACE ON THE NEW BUMPER. I AM FRUSTRATED THAT THERE IS NO CLEAR WAY FORWARD ON HOW WE GOING TO RESOLVE THIS MATTER AND I HAVE BEEN WITHOUT MY CAR FOR ALMOST 3 MONTHS NOW!

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply01 Mar 2022, 12:19
Official
 
Good day Velile Sithole

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for lack of communication ,workmanship , poor services received ,Delays in repairs  and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT  Rivonia  and they will be in contact with you.

The Renew-it Team, always@yourservice