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ephraim T
1 reviews | Active since Jan 2019
19 Nov 2020, 14:59
SHODDY REPAIR JOB & WORST CUSTOMER SERVICE
Renew-IT Rivonia' customer service is non-existent , had a car accident and Budget Insurance took my car to them. My car is a Toyota Hilux 2020 model and needed a new load-bin , to my surprise after picking up the car l noticed that the load-bin that was replaced on my car was for a 2016/2017 model which is evidently different from the one that was on my car , the front end and the back-end of the car doesn't match anymore.How the car passed their QC l really don't know. Budget Insurance and Renew-IT don't respond to emails , guess l will just have to take this with the responsible industry bodies. Disgusted with their customer service , Randal doesn't even care to respond as emails are simply ignored!
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Replies (2)
Renew-it Rivonia's replyOfficial
19 Nov 2020, 16:58Good day Ephraim Tundu
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
Renew-it Rivonia's reply19 Nov 2020, 16:58
Official
Good day Ephraim Tundu
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
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ephraim T's updateReviewer Update
25 Nov 2020, 09:31Renew-IT its now nearly a week and there has been no contact or any update from your team is this how you deal with your clients? Even Budget Insurance cant get any updates from the useless & uncaring team at Rivonia. This is some serious level of dishonest and **** service , why did you accept the repair job if you knew you could not do it??? Like right now between Budget Insurance & myself we have to beg you to do the job that you were supposed to have done in the 1st place??? What a bunch of unprofessional & dishonest people !
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ephraim T's update25 Nov 2020, 09:31
Reviewer Update
Renew-IT its now nearly a week and there has been no contact or any update from your team is this how you deal with your clients? Even Budget Insurance cant get any updates from the useless & uncaring team at Rivonia. This is some serious level of dishonest and **** service , why did you accept the repair job if you knew you could not do it??? Like right now between Budget Insurance & myself we have to beg you to do the job that you were supposed to have done in the 1st place??? What a bunch of unprofessional & dishonest people !