SL
Stacey L

1 reviews | Active since Apr 2011

07 Mar 2019, 08:53

SHOCKING service - I have waited for over a month for my car

I have been waiting for my car for over a month. I have been messed around with excuses for the first couple of weeks and since then no apologies, no explanation - only messages that contract each other *its in polish, then no its in paint, then its in repair, then in polich - round and round).

The worse part is I have escalated, I have put it on hellopeter, I have put it on Facebook - with no resolutions.

This is at the RIVONIA branch - the reason I am sending you this message is that it impacts your franchise as well becuase many people get confused. Ive had peopleon my FB saying things about the Sandton branch and when I say it was Rivonia they thingk its the same branch.

And I am hoping that you are more professional and will escalte for me (as oppsed to the scripted responses I got from Rivonia.

0
Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply12 Mar 2019, 08:01
Official
 
Good Day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced.We have escalated the  issue to the Service Manager for resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). 
SL
Stacey L's update12 Mar 2019, 10:02
Reviewer Update
Another computer generated response - whats the point Revew-IT - why bother. After 3 hellopeter.com complaints and several on the FB pages - no apologies!