Shocking service, bad work.

Shocking service from Renew - It Panelbeaters Rivonia, Johannesburg. How is this company Discovery approved? My wife`s Suzuki Ignus went in for repairs almost a month ago when we were told repairs would take about 10 days. Having been told the vehicle was complete; on arrival today we noticed the following; The old frontbumper has been repaired (badly at that), clips and bolts missing to hold it on. On initial assessment one of the owners told a Discovery representative that the whole front bumper needed to be replaced !? This leaves one to wonder if there are incidents where insurance companies are being charged for new parts but old parts are being repaired instead. Another plastic cover damaged they didnt replace, said it was damaged before when we know it was part of the same accident damage. SMS update service completely inaccurate, adding to the complete frustration of this experience. Got an SMS update saying car was in stage 3 of 5 of repairs, on calling (try phoning this company, see how long you hold on for...) they hadnt even started workingon the car yet.