1 reviews | Active since Mar 2017

21 Jun 2022, 14:43

shocking and frustrating service/ incompedent

Can believe after my car was there for more than 2 weeks it was delivered unfinished, I collected my car on the 24/05/2022 and it was done some of the parts was missing, since then i have been waiting for it to be collected so that it can be fixed properly. i don't understand what is their quality control is doing as i picked up so many fault with Harriet immediatly when i was collecting my car which i was told it is done. from the 25/05 after i took my car there and meet with Harriet and there other guy not sure if he is Harriet manager and promised me that they will collect the car and do a proper job still waiting, Still driving around with a broken back light as it was never replaced. They call then Renewit by mistake. This is a shocking service I have never experience in my entire 27 years of driving experience.

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply21 Jun 2022, 15:24
Official
 Good afternoon Lorato,

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
Renew-it Rivonia
Renew-it Rivonia's reply21 Jun 2022, 15:29
Official
 Good afternoon Lorato,

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice