IS
Innocentia S

1 reviews | Active since Feb 2015

10 Jun 2019, 14:57

Ridiculous service. get rid of your managers.

I dont even know where to begin, i received the worst service ever. I took my car in for repairs in Nov 2018, i got it back in Dec with more damages. They gave me a run around until April 2019 before they could sort it out, mind you, they couldnt even even fix everything. We are now in June and i am still waiting for a carpet for my boot to be replaced, which they tore while repairing my car. The service is a nightmare, if you dont call to follow up, no one calls to give an update. The sad part is some of the staff are actually doing an excellent job but the managers are (for a lack of a better word- USELESS), giving every staff and the company as a whole a really bad image.

Can i have my car sorted out ASAP. Please- I am really tired of dealing with Renew-it Rivonia- I wouldnt advise anyone to take their car there unless you are ready for STRESS.

Please get my car fixed ASAP- I am tired of calling and sending long emails for the repaires that have already been paid for. pull up your socks guys and do a better job. Your service is ridiculous..

Just to mention 1 of the ladies who have been providing an excellent service, Nomsa is her name- unfortunately this whole mess is beyond her control. i think she would make a good manager than the rest.

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply10 Jun 2019, 15:31
Official
 
 
Good Day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced.We have escalated the  issue to the Service Manager for resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968) 

 
IS
Innocentia S's update10 Jun 2019, 16:11
Reviewer Update
Good day

Thank you for your response, i would really appreciate it if i can be assisted ASAP- This has taken way too long. My car reg no is DV44SSGP. Everyone knows about it as they have to deal with me almost every single day with no assistance.