JP
Jacques P
1 reviews | Active since May 2015
08 Mar 2021, 13:57
Renewit Rivonia worst service
Worst customer service I've ever experienced. My fiancé was in an accident and car has been with Renewit 3 weeks and no feedback. They keep on putting me through to Lungi and he promised to phone back and after numerous calls no feedback has been received. Then receptionist said she will find out and let me know asap and still no feedback? Seriously how can someone run a company like this...
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Replies (2)
Renew-it Rivonia's replyOfficial
08 Mar 2021, 14:35Good day Jacques
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
Renew-it Rivonia's reply08 Mar 2021, 14:35
Official
Good day Jacques
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
JP
Jacques P's updateReviewer Update
08 Mar 2021, 17:50This is utterly unacceptable... 2 weeks ago when I called they were busy painting the parts. Now we receive a sms stating that the vehicle is in step 1 of 5!!! I will take this matter further as is worst than expected and based on the complaints for Renew it its not the first. Why pay for service like this
JP
Jacques P's update08 Mar 2021, 17:50
Reviewer Update
This is utterly unacceptable... 2 weeks ago when I called they were busy painting the parts. Now we receive a sms stating that the vehicle is in step 1 of 5!!! I will take this matter further as is worst than expected and based on the complaints for Renew it its not the first. Why pay for service like this