RENEW UR OPERATIONS! RENEW UR CUSTOMER SERVICE!

If i could give zero stars i would! Dealing with renew it has been absolutely traumatic to say the least. My car was initially taken in to renew it on the 2nd week of December for fixing. When i got my car back mid January there were suddenly dents at the bottom of the driver door where there was absolutely no impact upon my accident so as to why that part came back dented and the black trim loose is beyond me. My bonnet was uneven, the handle of the passenger door of my car honestly does not seem the same as when my car returned it was matte and had white things around it and further more my spare wheel and tools were missing from my boot! I raised all these concerns and they assured me they would fix everything when bring back my car. I made an appointment for the 12th of march and took my car in. They said to me my car would be ready on the 16th so early in the morning i asked to be picked up from work at 3:30 to go collect my car. At 15:42 i got the following text from Isaac “ The vehicle is ready but i have no drivers available, its either you come or i pick you up tomorrow”. I found this highly unprofessional as i had made the arrangement with him early in the morning. I feel like i should've been notified much earlier and not at 15:45 when they close at 17:00. I spoke to the manager Brandon on the phone as i was livid and he too could not assist me. Instead he told me that he didn't realize my pick up point was far out in Soweto otherwise had i been around the corner like in Sandton he would've been able to make a plan and i did not take that kindly at all! My Soweto money is the same as Sandton money and feel a plan should've been made for me regardless! had to uber to rivonia as i needed my car for a trip the following day. I get there i check my car and still i see a dent at the bottom of the door. I check my boot for my spare wheel and IT IS NOT MY ARE WHEEL! I stressed the issue of my spare wheel so much when i dropped my car off and told them that my spare wheel was the GOOD YEAR BRAND AND BRAND SPANKING NEW! They gave me some 2nd hand tyre and both brandon and issac seemed to not know whats going on there either which further aggravated and frustrated me to tears! As i continued to inspect my car i noticed a chip on my back light!!!! Brandon checked the photos and saw that when my car was brought in it was not like that. Firstly,How does that even happen? Because if there was some sort of accident that happened in the garage while they were fixing it firstly i should've been notified and secondly there should've been scratched or something around that area but no. Its just a neat chip on my back light and that truly makes me think that my light and door handle were just swopped!!! I then expressed that since he did note that i travelled from far i cannot and will not return a 3rd time with my petrol so they can fix their mistakes and most likely damage something else! He said on the 19 he will order a new light for me and have their mechanic fix it at my work place and will also bring my spare wheel with him. He said of mot that friday definitely the following week! Today is the 03 of April. I have not heard from Brandon since! I am never taking my car to ANY RENEW IT AND WILL ADVISE EVERYONE against it because i truly believe this company is full of ****** and *****s! How does my spare wheel go missing just like that? I WANT TO STRESS THAT I WANT THAT DENT FIXED! IF THEY “LOST” MY SPARE WHEEL I WANT A BRAND NEW ONE OF THE GOODYEAR BRAND AND WILL NOT EXPECT ANYTHING ELSE OR LESS. MY TYRE LITERALLY STILL HAD THE WHITE STITCHING ON IT AND THATS EXACTLY WHAT I WANT AND ALSO WANT MY LIGHT FIXED!!! I have no faith in the brand the mechanics or management of this particular branch!