1 reviews | Active since Feb 2014
Renew-IT sub-par service
The panelbeater was assigned to repair my car via my insurance, which had been hit on the rear in a speedhump accident. The car was at the panelbeater for a month (10-May-22 to 10-Jun-22) and when they called me to say the car is ready, there was a few things of concern. (1) Renew-IT had not replaced all the covers in the boot, this had to be checked in the system if the car came with the "alleged" cover, taking another 30 minutes of my time. (2) I then started the car and switched on the lights as I knew they replaced the enter rear lights. The car immediately reported that a rear brake light faulty message, which got me questioning their so-called inspection state of the vehicle repair process. the car had to be returned to the workshop, delaying me another 30 minutes. I eventually left their premises and I stopped at the nearby fuelling station. (3) I tested the boot comfort access feature, where I can open the boot using my leg towards the centre of the bumper, which was no longer functional. I called Janine from Renew-IT to inform her of this on the day 10-Jun-22 and she promised to investigate and rectify this. I am still waiting for her feedback now (15-Jun-22), all I get is calls from their survey people asking if I am happy with the work done, which I am obviously am not. Poor poor poor..!
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.
The Renew-it Team, always@yourservice
