Renew-it Sandton and Rivonia

The staff (from receptionist, service consultants, to their drivers) at renew-it seems to take great pleasure in lying to their clients. After receiving a call on a saturday in june from Edna informing me that my car was ready for collection, i arrived there on monday confidently to collect my car only to discover that my car is still in repairs. By then i returned my rental car and i was left stranded as i only received my car late on tuesday not without further hassles. Late on tuesday they delivered somebody else's vehicle to me, and i had to wait again for them to return back to their branch and fetch my vehicle. I thought this bad service was only limited to this branch until yesterday. My second incident just yesterday was with renew-it this time rivonia branch. Dont ask me why i still used renew-it after my 1st ordeal. CIB insuarance somehow seems to have a liking for them because they obtained qoutes from them again on my behalf. I was again send from pillar to post by Nomsa and Bianca till 17:20. My kids were left stranded at school because i was promised the car will be ready by 15:00 and didnt make alternative transport arrangements for them. what is more upsetting is how they just feed you lies and empty promises without considering the ripple effects of their actions. When they have run out of excuses now they use their receptionist to screen your calls, everytime you ask for your consultants shes forever busy with a client and they promise to call you back which of course never happens. Given a choice by CIB, i never would use renew-it ever again even if it the branch was in heaven.