BC
Bernadette C

1 reviews | Active since Aug 2019

16 Jul 2020, 19:19

Renew IT Rivonia - Terrible service waiting 4 weeks

Covid 19 Lockdown and SA have had service delivery delays. I do understand that! And made backlogg work loads

Accident happen in April. Car could only go to Renew IT Rivonia when the Lockdown levels was lifted.

19 June Discovery took my car to this branch. It now have been nearly a month!!

1 st waiting parts then parts received is Toyota is a SA company. Every day a we will follow up we will make it urgent. This week Discovery refuse to assist with Rental extention due to panelbeaters delay car rental period exhausted. I have now no car and need to depend on friends to get me to work and kids to school.

I phoned everg day this week need my car as promised this week. This afternoon again will let you know no feedback.

Most terrible service I have received from a panelbeater every in my live.

Tomorrow I will call the manager and insist on a honest answer why so long why the delay.

I expect Renew It to know help me with a car to get to work daily or my car as promised thie week.

0
Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply17 Jul 2020, 09:20
Official
Good Day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced.We have escalated the  issue to the Service Manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).