Renew-it Rivonia- Terrible Service- HT04GS

I got into an accident on the 2nd of February, my insurance claim was approved and my insurer called me on the 9th of February notifying me that I should expect a call from a Panel Beaters as to when I can take my car in. I received a call from Renew it on the 11th Feb with regards to arranging a booking/date of the drop off on which the arranged date was the 16th of February, Cool. I dropped off the car on the 16th(Tuesday) and that was literally the last time I heard from Renew-it, no updates whatsoever. I kept calling endlessly just to get an update on the progress of the repairs, Nothing. I got lucky n the 24th Feb when I called(AGAIN FOR THE MILLIONTH TIME) that they found more damages on the car and have forwarded those details to my insurer and awaiting approval (I wouldn't have known had I not called).

I called again on the 01st of March, unfortunately I couldn't get a status on my car because " Isaac is not at work", how cute. I call again the following day and I am told he's busy with other customers and he'll get back to me(DID HE?). Anyway I decided to actually go there to find out what's going on, they told me they are waiting for parts and will update me and also should they receive the parts that week and should get the car in 8 working days. Later that day I received an update that they received the parts and they should start with the repairs. On Thursday the 4th of March I received a texts that the vehicle has been moved into Panel beating (Step 1/5). On Thursday the 11th of March I enquired again I was told the car is still on Step 1,i asked for an ETA and the response I got was it should be done on the 19th of March "if all goes well", what if it doesn't?.

Anyway I want my car back on the 19th of March whether it's fixed or not, surely they're not the only authorized panel beaters around JHB. The main issue here is lack of communication from their end.