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sandile D

1 reviews | Active since May 2011

12 Oct 2021, 11:03

RENEW IT RIVONIA-*****S PARTS

I had my Mercedes C Class taken to Renew-It Rivonia to be fixed. Upon Returning I took it straight to Mercedes Benz Bryanston to be serviced as there were too many lights coming up on the dash board. To my surprise I was informed by the service consultant that some had tempered with the lights on the left hand side and even used cable ties. Mercedes Benz gave me an official report on this issue and i emailed it to Renew It Rivonia and their financial manager( Brendhan) denied it was them. But my vehicle spent more than 21 days with them being stripped, now it comes back and it has cable ties. Its clear that their staff strips parts of vehicles that are there to be fixed. some one needs to take responsibility and the buck stops with management!

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply12 Oct 2021, 11:43
Official
  Good day  sandile dlamini 

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for lack of communication ,workmanship , poor services received ,Delays in repairs  and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT  Rivonia  and they will be in contact with you.

The Renew-it Team, always@yourservice