Renew It Rivonia - Shocking at all levels

I had a bumper bashing which meant the bumper and radiator needed to be repaired. It took two weeks for them to “repair” this minor project. I was assured I would receive my vehicle on Friday 23rd August at 16:30. At 16:00 I was informed by Renew It that they had discovered additional damage that they misssed when they inspected the vehicle initially. How did they only realize this at the last minute.? So much for my plans to go away for the weekend with the vehicle. I was promised that the vehicle will be ready on Monday 26th again at 16:30, I received the vehicle at 17:30 and .....the paintwork on the bumper had scuff marks, bubbles and chips in variousness places. All they had to do was the bumper and they could not get that sorted in two weeks?? I left with the vehicle and would bring it back on the 28th to be repaired which I did. Nothing came of the courtesy vehicle they promised me. Another false promise. I was told to collect my vehicle at 15:00. It is now 16:00 and no sign of my vehicle yet.

My experience and advice - don’t leave a message on the switchboard for someone to call you back, they won’t. Check your repairs thoroughly, the work was shoddy, my car was dirty from the greasy hands of the workers. Not one of their commitments were honored. The reception personnel have never been taught on how to acknowledge and receive customers properly. The fancy slogans on their walls mean nothing and obviously there to impress the Insurance Companies. Finally - I am surprised that my insurer, MiWay would put up with this, their name is being dragged through the mud when I as a customer, has to endure this kind of treatment. Poor, unprofessional and amateurish, I suggest you stay away from Renew It altogether, I will never use them. Go on the web and see the many complaints against their name.