LW
Lynda W

1 reviews | Active since Jun 2009

02 Jun 2021, 11:53

Renew-It Rivonia - SHOCKING!

The workmanship received has been absolutely shocking! The first time we went to collect the car, there were multiple issues. These were major issues, not just minor things. - The right front door (which is where the damage was) was terribly out of alignment. - The black vinyl on the door had bubbles and was peeling off on the sides. - There were so many drips, over spray and paint marks - The door paint above the window was not even buffed and polished. It was so rough.

The second, third and fourth times we were told the car was ready for collection, there were STILL issues that had not been dealt with. We live in Centurion, so the driving back and forth to Rivonia, only to find the car was not right, was really just ridiculous! This morning I arrived to collect my car again (5th time) and there was STILL over spray on the plastic adjustment handle of the driver seat. I asked them to clean it up while I waited as I was not going to leave without my car again.

There is no sense of urgency, no pride in their work and terrible quality of work.

0
Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply02 Jun 2021, 12:00
Official
Good day Lynda

Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution. 

The Renew-it Team, always@yourservice