TM
Tozama M
1 reviews | Active since Jan 2021
08 Apr 2024, 17:01
Renew it Rivonia Provided the worst service possible.
The company did not fix my car properly and when I pointed out the defect they claimed it was not from the hail. When it was established that the damage is from hail, it took my going to the their offices for them to phone the insurance and get the go ahead to order the part. The telephonist are even taking to themselves to call the customer service person even when you tell them to call the manager. The other day I held the phone for 15 minutes having requested for the manager only for the customer service advisor to be the one who answered. Their customer care sucks big time.
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Replies (1)Renew-it Rivonia's replyOfficial
09 Apr 2024, 09:18Good day Tozama
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia. Please note that i have sent out an email to follow up on how will this case be handled. The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia. Please note that i have sent out an email to follow up on how will this case be handled. The Renew-it Team, always@yourservice
Renew-it Rivonia's reply09 Apr 2024, 09:18
Official
Good day Tozama
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia. Please note that i have sent out an email to follow up on how will this case be handled. The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia. Please note that i have sent out an email to follow up on how will this case be handled. The Renew-it Team, always@yourservice
