AD
Anesa D
1 reviews | Active since Feb 2012
08 Nov 2019, 15:05
Renew IT Rivonia: POOR CUSTOMER SERVICE
Shockingly poor service received from Renew IT Rivonia. The poor customer service seems to cut across all levels from the Operations Manager to the junior staff. Telephones go unanswered. Emails are not responded to. Calls not returned. No status feedback provided to customers. I was dealing with a staff member who was obviously quite junior and she had no support from a supervisor. It was sad to see the lack of support - I almost felt sorry for her.
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Renew-it Rivonia's replyOfficial
08 Nov 2019, 16:00Thank you for your feedback.
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
Renew-it Rivonia's reply08 Nov 2019, 16:00
Official
Thank you for your feedback.
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards