Renew it Rivonia NO CUSTOMER SERVICE AT ALL!!

My car was booked in first week of January, with the promise that we might get my car back in 2-3 weeks time. Charity the service consultant only started contacting us when I physically went to complain about the progress of the car. My car has been stuck in assembly for a whole week. Since last week Friday till today 21 Feb. No one gets back to us, Charity is never at her desk when you call in. The progress check system is clearly not efficient. How does a car get stuck at assembly the whole week?!! And this is after 3 weeks of non communication fromCharity who only sent us an email on the 19 January after we’ve checked in. It’s been a nightmare working with renew it and everyday having to use alternative transport while no one takes accountability of the progress. I’m very frustrated and want all to know the kind of service we are getting from Rivonia Branch. If you have bigger customers that skip the queue please alert us before hand so we can go to other service providers who understand that it still cost us money to have a car stuck in your warehouse.