renew-it Rivonia is ***********
***
Precious did not follow up on an issue that was supposed to be resolved about two months ago. my car was not properly fixed when i collected it and she promised to get in touch with the insurance and get back to me. my horn was not connected correctly. Precious does not follow up with her clients to find out if all is well and she did not do a proper vehicle inspection after the repairs were done. i am extremely disappointed at the service she gave and i hope no one uses renew-it if all the agents are the ***********.
Claim number C****352 Insrance: momentum vehicle: ford ranger
Helpful (0)
Replies (6)0
Replies (6)
Renew-it Rivonia's replyOfficial
19 Nov 2019, 14:50Thank you for your feedback.
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
Renew-it Rivonia's reply19 Nov 2019, 14:50
Official
Thank you for your feedback.
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
We wish to apologize for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Kind Regards
's updateReviewer Update
12 Dec 2019, 15:262 week no car :(
i have to cancelled my holiday. Bianca promised to have the vehicle at 14:00. waiting to see if that will materialize. i wish i had more updated so i know how to plan my days regarding this my vehicle repairs.
i have to cancelled my holiday. Bianca promised to have the vehicle at 14:00. waiting to see if that will materialize. i wish i had more updated so i know how to plan my days regarding this my vehicle repairs.
's update12 Dec 2019, 15:26
Reviewer Update
2 week no car :(
i have to cancelled my holiday. Bianca promised to have the vehicle at 14:00. waiting to see if that will materialize. i wish i had more updated so i know how to plan my days regarding this my vehicle repairs.
i have to cancelled my holiday. Bianca promised to have the vehicle at 14:00. waiting to see if that will materialize. i wish i had more updated so i know how to plan my days regarding this my vehicle repairs.
Renew-it Rivonia's replyOfficial
12 Dec 2019, 16:40Good Day
Apologies for the miscommunication. Bianca advised that as per your agreement, the vehicle is expected to be ready tomorrow.
Regards
Apologies for the miscommunication. Bianca advised that as per your agreement, the vehicle is expected to be ready tomorrow.
Regards
Renew-it Rivonia's reply12 Dec 2019, 16:40
Official
Good Day
Apologies for the miscommunication. Bianca advised that as per your agreement, the vehicle is expected to be ready tomorrow.
Regards
Apologies for the miscommunication. Bianca advised that as per your agreement, the vehicle is expected to be ready tomorrow.
Regards
's updateReviewer Update
13 Dec 2019, 16:30i have just taken delivery of the vehicle and only one thing was done on the vehicle.
The workmanship on the car was poor. I can see the paint chips on the bumper. The horn has not been fixed at all. i don't understand what was being done for the past two weeks. This looks like a rushed job and a backyard repair fix. absolute dissatisfied. i also am displeased that i had to be following up everyday to make sure that actual work was being done on my car. i regret taking the car to re-new it. i would have to get a reputable company to work on the car.
whoever that will be calling me better have their facts straight as i am extremely angry about all of this.
The workmanship on the car was poor. I can see the paint chips on the bumper. The horn has not been fixed at all. i don't understand what was being done for the past two weeks. This looks like a rushed job and a backyard repair fix. absolute dissatisfied. i also am displeased that i had to be following up everyday to make sure that actual work was being done on my car. i regret taking the car to re-new it. i would have to get a reputable company to work on the car.
whoever that will be calling me better have their facts straight as i am extremely angry about all of this.
's update13 Dec 2019, 16:30
Reviewer Update
i have just taken delivery of the vehicle and only one thing was done on the vehicle.
The workmanship on the car was poor. I can see the paint chips on the bumper. The horn has not been fixed at all. i don't understand what was being done for the past two weeks. This looks like a rushed job and a backyard repair fix. absolute dissatisfied. i also am displeased that i had to be following up everyday to make sure that actual work was being done on my car. i regret taking the car to re-new it. i would have to get a reputable company to work on the car.
whoever that will be calling me better have their facts straight as i am extremely angry about all of this.
The workmanship on the car was poor. I can see the paint chips on the bumper. The horn has not been fixed at all. i don't understand what was being done for the past two weeks. This looks like a rushed job and a backyard repair fix. absolute dissatisfied. i also am displeased that i had to be following up everyday to make sure that actual work was being done on my car. i regret taking the car to re-new it. i would have to get a reputable company to work on the car.
whoever that will be calling me better have their facts straight as i am extremely angry about all of this.
Renew-it Rivonia's replyOfficial
17 Dec 2019, 08:11Good Day
Thank you for bringing this to our attention. Sincere apologies for the inconvenience. One of our representatives will be in contact with you during the course of the day.
Regards
Thank you for bringing this to our attention. Sincere apologies for the inconvenience. One of our representatives will be in contact with you during the course of the day.
Regards
Renew-it Rivonia's reply17 Dec 2019, 08:11
Official
Good Day
Thank you for bringing this to our attention. Sincere apologies for the inconvenience. One of our representatives will be in contact with you during the course of the day.
Regards
Thank you for bringing this to our attention. Sincere apologies for the inconvenience. One of our representatives will be in contact with you during the course of the day.
Regards
's updateReviewer Update
19 Jan 2020, 14:27And no one called because you guys are pathetic. Pls dnt call me
's update19 Jan 2020, 14:27
Reviewer Update
And no one called because you guys are pathetic. Pls dnt call me