Renew-It-Rivonia fails own Quality Control 👎🏽

My car was towed to Renew-It-Rivonia on 22 April 2024.

I had a very unprofessional and rude interaction with their receptionist called Phenyo once; when requesting an update on the progress of my car. However I did go into their offices to lay a face-to-face complaint and I was assisted. Little did I know at the time that more disappointments were coming my way.

Harriet Martin assisted me, she sounds good on the line, like she knows what she’s doing. But, she over-promises and under delivers. She called me many a times when, on hindsight; it was really not necessary to call because all she did was make promises which she broke in the end.

When the going was tough and they were failing to meet their timeframes, Harriet stopped calling but started only sending emails. This, in my view was the most necessary time to call me and not email because they were failing me.

Meanwhile, my 30 days with the courtesy vehicle expired on 22 May and Harriet and team had still not delivered. My frustration was mounting with the empty promises, and the inconvenience of immobility.

What was shocking to my system was when I received a call that my car failed Quality Control (Step 5) after being painted. Wow! How does this happen? How can such a big firm not adhere to their own in-house quality standards. For the sake of efficiency and ensuring that cars don’t fail quality control, why aren’t the same strict quality measures in Step 5 app**** throughout all the Steps??? I mean how do they score an own goal like this? Shocking!

From 22 April, I only received my car on 31 May at night; it must have been 19:30.

Utterly shocked. 😳